Returns & refunds

• Claim window: Contact Zakota within three days of delivery to request a return or refund.
• Defective or wrong item: Zakota covers delivery charges both ways and refunds the amount paid for an eligible defective-on-arrival or incorrectly supplied item. Damage caused by the customer is excluded.
• Changed your mind? We accept returns if the product reaches us in the same condition in which it was sent and received. You pay the delivery charges both ways. We refund the full product amount, with no deduction from the product price.
• Start a claim: Email usman@zakota.pk or call +92 335 3132143 with your order number and a description of the issue. Take photos or a video while unboxing your delivery and include this evidence with a claim about a defect or wrong item. Contact us for return instructions before sending your item.
• Refund timing: Refunds are released within seven working days after the returned item is received and checked. COD refunds can be paid by bank transfer, Easypaisa or JazzCash; agree the preferred method with our support team.
• Return address: House #868/6 Street #7 Ayoub colony #1, Jhang Road, Faisalabad. Please contact us for return instructions before dispatch.

Questions about condition, compatibility or returns? Please ask us before ordering so you can buy with a clear understanding.